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Customer Service Subcommittee

 

Customer Service Subcommittee

 
 
Terms of Reference
 
1.    Achieve best outcomes for the community through:
·         Identifying skills required by 21st century library staff
·         Skills enhancement through staff training mentoring and other like programs
·         Sharing operations knowledge
 
2.    Explore, promote and share ideas and innovation with potential library applications
 
3.    Raise the profile of marketing, to fully integrate it as a core function of public libraries
 
 
Special Interest Groups reporting to Subcommittee
 
Library Operations Group
 
Collections Co-operative
 
Research and Development Group (under consideration)